Privacy Policy

This Privacy Policy describes how donvencier.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact
If you have questions, need more information about our privacy practices, or wish to make a complaint, please contact us by e-mail at support@donvencier.com.

Collecting Personal Information
We collect specific information about your device, interaction with our Site, and data necessary to process your purchases. If you contact us for customer support, additional information may also be collected. We refer to this data as “Personal Information.”

Device Information
Purpose: To load the Site accurately and perform analytics.
Source: Collected automatically via cookies, log files, web beacons, tags, or pixels.
Disclosure: Shared with our processor Shopify.
Data: Browser version, IP address, time zone, cookie data, viewed pages/products, search terms, interaction data.

Order Information
Purpose: To fulfill orders, process payments, arrange shipping, send confirmations/invoices, communicate, screen for risk/fraud, and provide marketing based on preferences.
Source: Collected directly from you.
Disclosure: Shared with Shopify.
Data: Name, billing/shipping address, payment information (credit cards, Apple Pay, PayPal), email, phone.

Customer Support
Purpose: To provide customer support.
Source: Collected from you.
Disclosure: As needed to fulfill support requests.
Data: As provided in support communications.

Sharing Personal Information
We share Personal Information with service providers such as Shopify. View Shopify's Privacy Policy here: https://www.shopify.com/legal/privacy. We may share data to comply with laws or protect our rights.

Behavioural Advertising
We use your information for targeted ads and marketing:

Opt-out of ads:

Using Personal Information
We use your information to offer products/services, process orders, and send updates and offers.

Lawful Basis
If you are in the EEA, we process your data under:

  • Your consent

  • Contract performance

  • Legal compliance

  • Vital interests protection

  • Public interest tasks

  • Legitimate interests

Retention
We retain your data unless you request erasure. See "Your rights" below.

Automated Decision-Making
We may use limited automated decision-making (via Shopify) to prevent fraud (e.g., IP or card blacklisting). No significant legal effects result from this.

GDPR Rights
If you reside in the EEA, you may:

  • Access your data

  • Request correction, update, or deletion

  • Request data portability

Your data is initially processed in Ireland, then transferred to Canada/USA. Details: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA Rights
If you live in California, you may:

  • Access your data ("Right to Know")

  • Request correction, update, or deletion

  • Appoint an authorized agent to act on your behalf

Cookies
We use cookies to enhance browsing experience and remember preferences. Some cookies are necessary for functionality; others aid analytics and advertising.

To manage cookies: www.allaboutcookies.org or use browser settings.

Do Not Track
We do not alter data practices in response to "Do Not Track" signals due to lack of standard industry response.

Changes
We may update this policy to reflect changes in practices or regulations.

Complaints
To file a complaint, email us at support@donvencier.com. If unsatisfied, contact your local data protection authority (e.g., https://ico.org.uk/make-a-complaint/).

Recurring Products Policy
Subscriptions are auto-renewed until canceled. You may cancel before the next billing cycle to avoid charges.

Mobile Terms of Service
By opting into SMS, you agree to receive recurring texts from Don Vencier. Message and data rates may apply. Text STOP to unsubscribe. For support, text HELP or email support@donvencier.com. We are not liable for delayed or undelivered messages.

We respect your privacy. See this Privacy Policy for more.