Return and refund policy

Thank you for choosing Don Vencier. We take great pride in the quality and craftsmanship of our timepieces. However, if for any reason you are not completely satisfied with your purchase, you may return it within 30 days of delivery.
To initiate a return or exchange, please contact us at support@donvencier.com. We’ll assist you quickly and professionally.

Return Period

We offer a 30-day return window, starting from the date your order is delivered. During this period, you may return your item without providing a reason. Please ensure the return is shipped back to us within this timeframe.

Return Conditions

The watch must be unworn, in resalable condition, and returned with all original tags and packaging intact.
Return shipping costs are non-refundable.

Important Notes

For “Buy 1 Get 1 Free” promotions, both watches must be returned to be eligible for a refund.
Exchanges within the same promotion are allowed (e.g., size or color changes), but only if both items are included.
If you only wish to exchange one of the two, return the one to be exchanged and keep the other.

Return Shipping Costs

Return shipping is at your own expense and depends on your chosen courier and country of origin.

Return Processing Time

Once your return is received at our warehouse, we aim to process it within 10 business days.
You will receive a notification once your refund is processed. Please allow up to 3 additional business days for the amount to reflect in your bank account.
If you request an exchange, we will begin processing it as soon as your return is registered, ensuring your new item is sent out as quickly as possible.

Frequently Asked Questions

What if the item I want to exchange is no longer available?
Please contact our customer support. We'll inform you of restock dates or propose an alternative solution.

Where can I find my order number?
Your order number is in the confirmation email you received after your purchase. If you can’t find it, our support team will help you retrieve it.

What if my watch arrived damaged or faulty?
Although rare, if this occurs, send us an email at support@donvencier.com with a photo of the issue. We’ll take care of it as quickly as possible.

Can I return my order after the 30-day period?
If the return period has passed, we may still offer an exchange or store credit depending on your situation. Please reach out to our team for assistance.

We're Here to Help

If you have any questions, don’t hesitate to contact us at support@donvencier.com.
We’re committed to ensuring your Don Vencier experience reflects our values of elegance and integrity.